Prism Insurance Agency SMS/Text Messaging Terms of Service
Last Updated: March 2026

1. Program Description
Prism Insurance Agency (“Prism,” “we,” “us,” or “our”) offers an SMS messaging program that allows us to communicate with our customers and prospects via text message. By opting in to our SMS program, you agree to receive text messages from Prism Insurance Agency related to:

• Insurance quotes and quote follow-ups
• Policy servicing and updates
• Renewal reminders
• Appointment confirmations
• Document requests
• Customer support and general communications

• 2. Consent and Opt-In
  By providing your mobile phone number and checking the SMS consent checkbox on any of our website forms (including our quote request form and contact form), you expressly consent to receive recurring SMS/text messages from Prism Insurance Agency at the phone number you provided. Consent is not a condition of purchase. You do not need to consent to SMS messaging to obtain a quote or purchase a policy from Prism Insurance Agency.

3. Message Frequency
Message frequency varies depending on your interactions with Prism Insurance Agency. You may receive messages related to quote requests, policy servicing, renewals, appointment confirmations, and customer support communications.

4. Message and Data Rates
Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan and any charges that may apply.

5. Opt-Out / How to Stop Messages
You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. After you send STOP, you will receive a one-time confirmation message confirming that you have been unsubscribed. Once you opt out, you will no longer receive text messages from Prism Insurance Agency. If you wish to re-enroll, you may do so by submitting a new form on our website and checking the SMS consent checkbox.

6. Help / Customer Support
If you need assistance, you can reply HELP to any text message you receive from us, or contact us directly:

Phone: 951.243.2800
Email: prab@myprisminsurance.com
Address: 24490 Sunnymead Blvd., Suite 110
Moreno Valley, CA 92553

7. Carrier Disclaimer
Prism Insurance Agency is not responsible for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier. Carriers are not liable for delayed or undelivered messages.

8. Supported Carriers
Major U.S. carriers are supported. Carriers are not liable for delayed or undelivered messages.

9. Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information, including your mobile phone number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

10. Changes to These Terms
Prism Insurance Agency reserves the right to modify these SMS Terms of Service at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued participation in our SMS program after any changes constitutes your acceptance of the revised terms.